This occasionally happens if there's a system update to clear cache or Integration issues due to pet databases being old. It would normally take at least 5 minutes or 1 hour - 1.5 hours, depending on the update/integration happening.

You might want to try refreshing the page and check if it's already working once the said duration of time has elapsed. If the issue still persist, reach out to support@adopets.org for a possible escalation to higher support.

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