If an adopter encountered a payment issue such as payment not pushing through, please check the following options:
- Check and make sure credit card information is correct (date, month and year).
- Have the adopter do CTRL+SHIFT+R to refresh the page.
- Try another browser.
- Check if there's any error message the adopter is getting.
- Contact us so we can check the stripe transaction for the adopter and possibly escalating issue to higher support.