If an adopter encountered a payment issue such as payment not pushing through, please check the following options:

  • Check and make sure credit card information is correct (date, month and year).
  • Have the adopter do CTRL+SHIFT+R to refresh the page.
  • Try another browser.
  • Check if there's any error message the adopter is getting.
  • Contact us so we can check the stripe transaction for the adopter and possibly escalating issue to higher support.
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